NORTH EAST OHIO ONLINE AUCTION TERMS
By submitting a bid on any North East Ohio Auction sale, the Bidder agrees to all terms listed below.  There may be additional terms, depending on the sale.  Please refer to each sale for additional terms.

BUYER'S CONTRACT

A bid is a legal binding contract by the Buyer.  Buyers are responsible for honoring their purchases and payment is required when the auction has been completed.

BIDDER REGISTRATION

All bidders are required to provide their home address, phone number and email address.  A valid credit card is also required upon registration. 

BID INCREMENTS

$2 increments up to $25

$5 increments up to $100

$10 increments up to $500

$25 increments $500 and higher

AUCTION CLOSING SCHEDULE

Unless otherwise noted each online auction closes one (1) item per thirty (30) seconds.

When a bid is made in the final two (2) minutes, then the sale item will automatically be extended for an additional ninety (90) seconds.

PAYMENT

A 15% Buyer’s Premium will be added to each invoice.

Invoices will be automatically charged at the end of each auction using your credit card that is on file.  An invoice receipt will be emailed to you after the end of each auction and payment has been processed.  We use Stripe as our payment processor.  Your credit card information is stored on Stripe and not our website.  It is very secure.

MERCHANDISE PICK-UP

The pick-up location will be posted on the winning bidder's invoice along with the designated pick-up time.

If you cannot make the pick-up time, please arrange to have someone you trust pick-up the item or arrange to have us ship you the items (additional charge).  The person you have pick-up your items will need the invoice for the item listing that it has been paid.

Failure to Pick-Up or Pay for Merchandise:  If a buyer fails to pick-up or pay for their winning merchandise, it is THEIR RESPONSIBILITY to contact us for their items.  Shipping or transporting charges will apply.

Transporting Items:  If a buyer cannot make a pick-up at the location of an estate and they would like us to transport their items back to our Chardon location, we can do so for a fee.  The fee will be based on the size and quantity of items in the order.  We will provide a cost to provide this service.

SHIPPING

Refer to each auction sale for terms on shipping.  This may vary depending on the sale.  If you have further questions about shipping, please contact the Auction Manager directly.

INSPECTION OF MERCHANDISE

The condition of each sale item is represented in the description of that item.  There is always room for interpretation with describing the condition of items.  Please understand that many of the items we sell are from an estate, are in used condition, and will show general signs of wear and tear.  If you need additional information about an item, please contact the Auction Manager of that sale.

All sale items are sold “as-is”.  There will be no warranties or refunds for items that are found to be in non-working condition.  We will do our best to test all items and list whether they are working or non-working under the item description.  We may also list items as “un-tested”, meaning we do not know of the working condition of that item.

USE OF SITE

Northeast Ohio Estate Sales LLC will not be held responsible for any interruption in service or errors during the auction process.

Buyer acknowledges that this auction is conducted electronically, relying on software, hardware and a good internet or wireless connection.  Malfunctions may happen from time-to-time, without notice, that may affect a Buyer’s ability to use the site. 

Email jon@neoauctions.com.  We will process your request within 5-7 business days.  You will receive a receipt and tracking information by email once your item(s) have shipped.